Question 1

What types of cleaning services do you offer?

Accepted Answer

We provide a range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and specialty services like  organized cleanings or carpet/upholstery cleaning. We also do add-ons for more specific services, you can inquire with our contact form.

Question 2

What areas do you serve?

Accepted Answer

We mainly service the west Tennessee area within a 60 mile radius of Savannah Tennessee. Contact us if you're outside our usual range and still wish to inquire about services.

Question 3

How do I book a cleaning service?

Accepted Answer

You can book a service by calling us at (731) 206-0247, using our online booking form, or emailing us at CleanAsNewCleaningServices@outlook.com.

Question 4

What is your cancellation policy?

Accepted Answer

We require 48 hours notice for cancellations or rescheduling. Cancellations made without sufficient notice may incur a fee.

Question 5

Do I need to provide cleaning supplies?

Accepted Answer

No, our team comes fully equipped with all the tools and cleaning supplies needed to complete the job. However, if you prefer us to use your supplies, please let us know.

Question 6

Do you clean while I’m not home?

Accepted Answer

Yes, we can clean your home while you’re away. We’ll arrange secure access and ensure everything is locked up properly afterward.

Question 7

How long does a typical cleaning take?

Accepted Answer

The time required depends on the size and condition of the space. A standard cleaning for a home usually takes 2-4 hours, but we’ll provide a more accurate estimate when you book.

Question 8

What happens if something gets damaged during cleaning?

Accepted Answer

We take great care with your belongings. However, in the rare event of damage, we’re fully insured and will address the issue promptly.

Question 9

What forms of payment do you accept?

Accepted Answer

We accept cash, Venmo, Cashapp. We do not currently accept cards and will not accept personal checks.

Question 10

Is tipping required?

Accepted Answer

Tipping is not required but always appreciated if you’re happy with the service provided.

Question 11

How do you ensure quality and consistency?

Accepted Answer

We perform regular quality checks, provide ongoing training for our staff, and welcome your feedback to continuously improve our services.

Question 12

Can you accommodate special requests?

Accepted Answer

Absolutely! Let us know your specific requirements, and we’ll do our best to accommodate them.

FAQ

Frequently asked questions